Refund Policy

1. One-time advertising purchases

IWANNAPEE business promotions are one-time purchases for the price, duration, and location radius shown before payment. They are not subscriptions and do not renew automatically.

2. General no-refund rule

Except for the limited circumstances below or where required by law, purchases are final after a campaign is activated. Stopping or deleting a campaign early does not provide a full or prorated refund.

Refunds are not provided because a campaign receives fewer impressions, clicks, visits, promo-code uses, QR actions, sales, or other results than expected. An optional priority placement add-on improves relative ordering only and does not guarantee a sponsored slot or any performance outcome.

We do not ordinarily refund unused campaign time when a campaign is stopped or removed because the advertiser supplied inaccurate information, the restroom is unavailable, promotion content violates our Terms, or a linked offer or destination is unlawful, deceptive, unsafe, or inaccessible.

3. Situations eligible for administrator review

An IWANNAPEE administrator may approve a full or partial refund when appropriate, including for:

• a duplicate Stripe charge;
• an unauthorized payment supported by reasonable information;
• a verified IWANNAPEE technical failure that prevents the purchased campaign from being activated or materially delivered;
• an incorrect amount caused by an IWANNAPEE billing error; or
• a refund required by applicable law or payment-network rules.

Submitting a request does not guarantee approval. Nothing in this policy limits non-waivable consumer rights or Stripe’s and card issuers’ authority to process disputes, reversals, or legally required refunds.

4. Administrator-only processing

Users cannot initiate a refund from their account. Only an authorized IWANNAPEE administrator may approve and submit a refund through Stripe. The Stop and Delete controls immediately affect campaign visibility but never initiate a refund.

Approved refunds are returned to the original payment method through Stripe. Bank and card-network processing times vary. A refund will not exceed the amount actually paid after discounts or promotion codes.

5. Optional platform-support amounts

Optional platform support is not a charitable donation, is not represented as tax-deductible, and does not affect placement. It is generally final with the related purchase, except when included in an administrator-approved correction of a duplicate, unauthorized, failed, or legally refundable transaction.

6. How to request review

Email iwannapee@proton.me with the campaign name, business name, account email, transaction date, and a concise explanation. Never email a full card number, card security code, Stripe secret key, or magic sign-in link.

For the fastest resolution, contact us before opening a payment dispute so we can investigate the campaign and Stripe record. Contacting us does not waive any rights you may have.